Operations OS

One queue for orders, SLAs, and handoffs.

Relay is the shared system of record for multi-site teams. Route work across plants, keep SLA clocks honest, and pass a shift without a Slack scavenger hunt.

Try the sample workspace See the product

Sites, not silosEvery plant sees the same ticket.

Clocks that escalateAt-risk work surfaces before breach.

Handoffs with contextNotes, owners, and next action.

app.relayops.example / workspace / north-loop

Incoming 4

ORD-1842

Inbound kit, Dock 2

On track18m

ORD-1840

Wave 3 pick release

Plant B41m

In progress 3

ORD-1836

Pack-out, line 4

At risk6m

ORD-1831

Label reprint batch

On track27m

Handoff 2

HAN-882

Nights → QC sample pull

OpenA. Ruiz

HAN-879

Dock 3 notes for AM

OpenK. Novak

Closed 5

ORD-1822

Carrier pickup window

Met SLAdone

ORD-1819

Short-ship exception

Misseddone

Trusted by operations teams

Apple

Microsoft

Amazon

Google

What teams say after the whiteboard comes down.

“We stopped reconstructing the night shift from Slack. Relay holds the handoff — and the clock.”

Amina Ortiz Plant manager · Cascade Pack

“At-risk tickets surface before the customer calls. That alone paid for the first site.”

Ben Hollis VP Operations · Northwind Foods

“Three plants, one board. Supervisors actually trust the queue now.”

Keisha Grant Ops lead · Harborline Retail

What Relay holds

The work, the clock, the pass.

Three primitives. Enough to replace the spreadsheet, the group chat, and the whiteboard by the supervisor office.

01 / Orders

Site-aware queues

Every order is a ticket with a site, an owner, and a next action. Route across plants without losing the thread when work leaves the building.

02 / SLAs

Clocks that escalate

Define windows per order type. Relay marks on-track, at-risk, and breached — and pages the next owner before the customer does.

03 / Handoffs

Shifts with a record

Structured pass-downs: what moved, what’s blocked, who owns the morning. No more reconstructing the night from DMs.

Pricing

Start with a site. Add the rest when the queue is real.

Three plans. Monthly or annual. No seat minimums on Starter.

View plans